Impala Hotel, Arusha
The hotel is in a secure location a few kilometres from the town centre, which makes
it a little too far for exploring on foot. The service varies between friendly and
indifferent, and the grounds are well-shaded with a very nice pool. The hotel is
a popular destination for climbers and safari-goers, and the reception staff can
get swamped by the arrival of a large group.
Rooms at The Impala Hotel
The rooms are a bit old, but they have showers with lots of hot water, unless a large
group comes off the mountain and all take a shower at the same time. The facilities
in the rooms can vary considerably; the air conditioning doesn't work in all rooms,
and the replacement fans they supply have timers that switch the fan off after 90
minutes.
The rooms have televisions, but not all are functional.
The Impala Hotel Restaurant
The hotel has several restaurants in it, and the food is widely acclaimed; both Indian
and italian food are handled very capably, but the breakfasts are considered a bit
mediocre.
Facilities at Impala Hotel
The laundry prices are very high and can take a very long time. Their wi-fi connection
occasionally fails, meaning that internet access is only through the hotel's computers,
which incurs an extra charge.
Should you wish to leave anything in the hotel safe, they catalogue the items and
place them in sealed and stapled envelopes marked by pen across the seals. This can
take a time for a large group. They have a 'Left Luggage' service that provides good
customer satisfaction.
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